Do you have experience leading IT teams? Do you have a proven track record in IT service delivery? Are you looking for a chance to take your career to the next level? If YES, then apply now for an opportunity to work with an organization that truly makes a difference in the lives of thousands!

What We Offer: This is an excellent opportunity to develop a meaningful and rewarding career with ETF. Our employees have access to an excellent comprehensive benefit and compensation package, including generous paid time off so you can truly have work/life balance! If you have student loans and work full time in a public service job (like this one!) you may be eligible for the Public Service Loan Forgiveness Program. To learn more about ETF’s total compensation package, please visit our Total Rewards Calculator!

Who We Are: The Department of Employee Trust Funds (ETF) manages retirement, insurance, and other benefit programs for 650,000 state and local government employees and retirees of the WRS. Our members are at the center of everything we do, and we're committed to enhancing their well-being by delivering expert guidance, strong, sustainable benefit programs, and an exceptional customer experience. We're looking for talented people who are active learners that build strong collaborative customer relationships (whether internal or external) and recognize the value different perspectives and experiences bring to our organization.

Where We're Located: ETF is located in the award-winning city of Madison. Located just off University and Sheboygan Avenues, at 4822 Madison Yards Way, within walking distance to several parks, restaurants, and Hilldale Shopping Center.

As the IT Services Supervisor, you will lead technology teams and ensure seamless operations of our IT services. You will help manage the IT budget, take part in strategic planning, and lead continuous improvement initiatives. Providing exceptional services and solutions to our customers will be your top priority. In this position you will get to serve on our leadership team and help drive our agency’s modernization efforts.

For more information, please review the full position description.

This position is in classification IS Supervisor 2 (pay schedule/range 70-02), with an annual salary of $104,000 - $126,568, plus excellent benefits. Pay for current and new state employees will be set in accordance with the Wisconsin State Compensation Plan in effect at the time of hire.

ETF offers hybrid remote/office work. If interested in remote work, this can be discussed in more detail during the interview process. The selected employee(s) must report to ETF’s office on the first day of employment. In addition, the employee may need to report to ETF on short notice as operational needs require.

ETF does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check to determine whether the circumstances of any conviction may be related to the duties required of the position.

A 12-month probationary is required.

The results from this recruitment may be used to fill future vacancies if they become available.

Minimally Qualified candidates will have experience in all the following:

• Leading IT teams in a service desk or other IT setting (examples of leadership include assigning work, training staff, providing feedback, serving as a lead worker, etc.)
• Developing ANDimplementing IT processes
• Leading cross-functional teams comprised of various stakeholder groups and/or outside vendors

Highly Qualified candidates will also have experience with some of the following:

• Using IT Service Management (ITSM) frameworks such as ITIL
• Handling IT asset procurement and/or lifecycle monitoring
• Serving in a formal supervisory role (e.g., hiring, evaluating work and performance, handling discipline, etc.)
• Managing IT service desk tools (e.g., ticketing systems, remote desktop support tools, knowledge management systems, etc.)

To apply, click “Apply for Job” to start the application process. Follow the steps outlined in the application process and submit your application. To be considered for this position, you must attach a resume and letter of qualifications addressing your training and experience with the qualifications listed above.

Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your eligibility for further consideration. For helpful tips, please review ourinstructions for developing your resume and letter of qualifications.

Online applications that do not include all requested materials may not be considered. Submitted materials will be evaluated by a panel of job experts and the most qualified applicants will be invited to participate in the next step of the selection process.

Permanent classified state employees who are eligible for transfer, voluntary demotion, or reinstatement should complete the application process described above by the stated deadline.

Qualified veterans with a 30% or greater service-connected disability should send your cover letter, resume, DD-214 (honorable discharge), and documentation of your service-connected disability rating (dated within 12-months) to ETF Human Resources: ETFJobs@etf.wi.gov. Current State employees are not eligible for non-competitive appointment.

For applicant questions or employment inquiries contact ETF Human Resources: ETFJobs@etf.wi.gov, 608-266-5806. Please see the Frequently Asked Questions for general wisc.jobs user information and technical assistance.

ETF is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. Veterans, women, people of color, LGBTQIA , and people with disabilities are encouraged to apply. We provide reasonable accommodations to qualified applicants and employees with disabilities.

Application materials are due by 11:59 pm on Monday, May 13, 2024.